user experience
human-centred design thinking
we LOVE A GOOD
customer experience
It helps in more ways than you can measure to know who your audience is, how you're going to cater to and reach them, and how you’ll nurture them through each and every interaction with your business.
Have you been through your own customer journey lately to check what’s involved?
why you should care about UX
UX design is the process of designing (digital or physical) products that are useful, easy to use, and delightful to interact with. It’s about enhancing the experience that people have while interacting with your product, and making sure they find value in what you’re providing.
what to expect
We’ll help you determine how you can use your website and creative materials to pave the way for your customers so their interaction with you is as engaging, seamless and on brand as possible.
1. A review of your CURRENT journey
We use different mapping methods to analyse your current user experience, and identify the pain points.
2. USER RESEARCH guidance
You’ll also learn how to capture information about your users to make better decisions over time.
3. PROPOSED UX IMPROVEMENTS
Once the data is in, we can look at new opportunities to enhance the customer experience.
4. SUCCESS MEASUREMENTS
We’ll give you the tools you need to continually measure the success of your improvements.
our prices + inclusions
PROJECT PACKAGES
Our premium package
Undertaking a project that requires professional user experience expertise?
We’re here to guide you through the process (and do more of the work for you).
Investment:
Project estimate provided
CONSULTATIONS
On a ‘as needs’ basis
Let’s sit together (in person or online) to discuss improvements for your usability.
Initial consults are three hours, then further bookings can be made suit your needs.
Investment:
$450 / 3 hour session
$165 / 1 hour session
CREATIVE COACHING
Interested in learning?
Learn more about UX in the context of creative work during this eight-week package.
Our catch-ups will give you the confidence you need to pursue a creative future.
Investment:
$1200
or $240 + $120/week
OUR PROCESS
GOAL SETTING
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RESEARCH & ANALYSIS
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WRITING TIME
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